FAQs

Frequently Asked Questions

How long does postage take?

Free postage Australia-wide. Most orders arrive within 3-7 business days. You will get a tracking number as soon as your order ships.

What payment methods do you accept?

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Afterpay.

What is your return policy?

30-day satisfaction guarantee. If you are not happy, reach out and we will make it right.

How do I track my order?

Once your order ships, we email you a tracking link. You can also reply to that email at any time if you need help.

Where are you based?

Bark Off is an Australian-owned brand. Our customer support team is ready to help you over email.